VILINK®
Smart remote support solution
Instrument uptime is critical to ensure continuous lab workflow.
VILINK® is a smart remote support solution that enables:
• System troubleshooting and diagnosis.
• On demand system updates, proactive maintenance and remote coaching.
- VILINK instrument management system
- Overview
- Get VILINK®
- Resources
The safe and secure solution with more than 14,000 systems connected worldwide
Ensures the protection and integrity of your sensitive data
VILINK® ensures the protection and integrity of your sensitive data by following the requirements of validated security standards:
- 21 CFR Part 11
- HIPAA
- FDA
- FIPS
- EU GRPD
Electronic acknowledgment, video audit trail, bioMérieux virtual private network, highly secured hosting are available for you to maintain compliance with standards and regulations settled by governments and agencies.
Main Benefits
Ensure the continuity of your operations:
- On-line assistance to rapidly diagnose and solve issues remotely with minimal lab disruption.
- On-line coaching on system usage and configuration available at your convenience (Technical remote support availability depends on subscribed level contract and system type).
- Proactive maintenance to increase instrument lifetime and uptime (Consult your local representative for availability).
- On-demand or automatic software updates to benefit from the latest
- software/firmware versions for an optimal performance of your instrument.
“Remote access (VILINK®) allows us to troubleshoot in real-time in most cases, with minimal interference to our laboratory workflow”
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